Subscription Terms & Conditions

At TAZA, our subscription service is designed to bring freshly roasted, specialty Colombian coffee straight to your door, hassle-free.
These terms outline how our subscriptions work, including billing, shipping, cancellation, and changes.

1. How the Subscription Works

When you purchase a product with a subscription (“Subscribe & Save” or “Discovery Subscription”), you agree to recurring charges at the frequency you selected (e.g., every 30 days).

Your subscription will automatically renew unless cancelled.

2. Payment & Billing

Payments are processed through the same provider you choose during checkout (Shopify Payments / card / PayPal).

  • The card used in your first order will be charged automatically for each renewal.
  • You will receive an email before each upcoming charge.
  • If a payment fails, the system will retry and notify you.

We do not store your card details.
All payments are handled securely through our payment partners.

3. Shipping of Subscription Orders

Your subscription will be roasted and dispatched according to your selected delivery schedule.

  • UK orders ship via Royal Mail / courier services.
  • Free shipping applies when the threshold or promotion is met at the time of renewal.
  • Delivery times follow our standard Shipping Policy.

4. Managing Your Subscription

You can manage your subscription at any time through your customer account:

You can:

  • Change the delivery frequency
  • Pause the subscription
  • Skip a delivery
  • Update your address
  • Update your payment method

All changes must be made before the next renewal date.

5. Cancellation

You may cancel your subscription anytime, with no fees, penalties, or minimum commitment.

To cancel:

  • Log into your customer account → “Subscriptions”
  • Select the subscription you wish to cancel → “Cancel subscription”

Cancellations apply to future charges only.
Orders already processed or shipped cannot be refunded.

6. Returns & Refunds

Subscription orders follow our standard Refund Policy.

We do not accept returns of opened coffee bags due to product freshness and food safety.

7. Price Changes

If subscription prices change, you will be notified in advance.
You may cancel your subscription before the next renewal if you do not accept the new pricing.

8. Contact

If you need help managing your subscription, you can reach us at:

📧 tazaspecialitycoffee@gmail.com

Thank you for being part of TAZA — stories in every cup.

By subscribing to our products, you agree to the following terms and conditions related to the subscriptions offered by TAZA through our online store.

 

Last updated: August 2, 2025